Privacy Policy puma77 – Our Commitment to Protecting Your Data

Puma77 collects players' personal data in several different situations. The information collected falls into three main categories:

Data you provide directly:

• Full name, date of birth and identification card number (for KYC identity verification purposes)
• Email address and mobile number
• Bank account or digital wallet information for deposit and withdrawal purposes
• Password (stored in encrypted form, unreadable by any employee)
• Any information you submit through our customer support channels

Automatically collected data:

• IP address and device information (operating system, browser type)
• Gaming activity records, login dates and times
• App usage data and pages visited
• Approximate geographic location (based on IP address)

Data from trusted third parties:

• Identity verification information from registered KYC service providers
• Risk assessment data from fraud prevention service providers

Personal data collected is used solely for the following legitimate and stated purposes:

• Process account registrations and verify player identities (KYC)
• Securely process deposits, withdrawals and financial transactions
• Provide customer support and resolve complaints effectively
• Send important notices related to your account, security and policy changes
• Detect and prevent fraud, money laundering and platform abuse
• Fulfil applicable legal and regulatory compliance obligations
• Improve the user experience through anonymised aggregate data analysis
• Send relevant promotions and offers – only where you have given your consent

Puma77 will not use your data for any purpose not stated here without first obtaining your renewed consent.

Puma77 deeply respects the confidentiality of your data. We does not sell or commercialise players' personal data. Information sharing only occurs in the following limited situations:

Protecting your data is puma77's top priority. We implement multiple layers of technical and operational safeguards to ensure your information remains secure:

• Encryption of data in transit: All communications are protected with TLS 1.3 protocol and 256-bit SSL encryption
• Encryption of data at rest: Sensitive data such as bank details and passwords are stored in encrypted form using AES-256 algorithms
• Strict access controls: Only authorised employees with a legitimate job requirement may access players' personal data
• Two-factor authentication (2FA): puma77's internal systems require multi-factor authentication for access to the player database
• Regular security audits: Penetration testing and security audits are conducted periodically by independent third-party experts
• Real-time monitoring: The threat detection system operates 24 hours a day, 7 days a week to identify any unusual activity

Puma77 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login and session security. Cannot be disabled.
• Performance Cookies: Collect aggregate data on how players use the platform to enable us to improve our services.
• Functional Cookies: Save your preferences such as language and display settings for ease of use.
• Analytics Cookies: Help us understand overall usage patterns. This data cannot directly identify any individual.

You can manage cookie settings through your internet browser. However, disabling essential cookies may affect platform functionality. Continued use of the platform is considered consent to the use of cookies as described above.

As a data subject under Malaysia's PDPA, you have the following rights regarding the personal data held by puma77:

Puma77 retains your personal data only for as long as it is needed for the stated purposes or as required by Malaysian law. Retention periods depend on the type of data:

• Active account data: Retained for the duration of the active account plus 5 years after account closure for legal compliance purposes
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian Companies Act and tax law requirements
• Support communication logs: Retained for 2 years for complaint resolution purposes
• Cookie data: Expiry based on cookie type; session cookies expire when the browser is closed

Once the retention period expires, data will be securely deleted or anonymised so it can no longer be linked to any individual.

The puma77 platform may contain links to third-party websites such as game providers or social media channels. This Privacy Policy applies solely to the puma77 platform.

Puma77 is not responsible for the privacy practices of any third-party websites. We encourage you to read the privacy policy of each website you visit separately. The presence of a link on our platform does not imply that we endorse or guarantee their content or privacy practices.

Puma77 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When significant changes occur, we will:

• Displaying a clear notice on the platform's main page for at least 7 days before the changes take effect
• Send notifications via your registered email for changes that directly affect player rights
• Updating the "Last Updated" date at the top of this page

Continued use of the platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy. This current version takes effect from 1 January 2026.

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact the puma77 privacy team through the following channels: